There are numerous occasions where people and teams fall into conflict.
This training is for managers and supervisors who have to be able to diagnose conflict situations and resolve them. This course is about early detection, raising awareness and the communications skills for dealing with conflict.
The overall aims of the course
The aim of this course is to help staff with techniques and skills needed to both prevent and resolve conflicts in the workplace. These include gaining an understanding of potential sources of conflict and using interpersonal communication techniques to stop conflicts before they start.
Course content
This course is based around the concept of how to conflict avoidance and management with non-violent communication (NVC).
Background – laying the foundations
Understanding workplace behaviours and risks
Developing a general understanding of workplace behaviours and psychosocial risks.
- How can we categorise behaviours at work? Which behaviours are acceptable and unacceptable?
- How do we detect unacceptable behaviour (as bystanders) observing what is acceptable in line with the organisation’s rules and desired culture?
- Behaviour change – how do we initiate behaviour change?
- Persons of Trust – wellbeing at work legislation: what does this say?
- 5 Pillars of psychosocial risks – physical, working conditions, organisation, relations and work content.
Course format – what’s going to happen
The training includes a trainer led briefing and discussion in plenary of the principles and practices of giving feedback. Participants will practise planning and giving feedback in small groups before reporting back to the group. The trainer will take notes on the small group work and provide advice and recommendations.
Format – face-to-face and online
Face-to-face: We bring people together in groups at your office or training centre.
Webinars and online coaching: We run webinars for groups and online follow up coaching for individuals.
Online learning: We provide learners with online reading materials, tasks and cheat sheets.
Follow up training
We can tailor a programme to include our other management skills training – such as Managing People and Leading Teams and Recruitment interviews
For more details and a quote please contact us
Tel: +32 (0)473 39 18 90 or at info@formativecoms.com