Performance management reviews are essential for driving employee development and engagement of your staff. One of the top staff complaints us that they do not receive consistent or fair feedback on their performance.
The overall aims of the course
This course equips managers and HR professionals with the skills to conduct structured, constructive, and motivating performance discussions that align individual goals with business objectives.
By the end of this course, participants will:
- Use a more standardised system for giving performance reviews.
- Learn how to structure and conduct effective performance discussions.
- Develop techniques for giving constructive feedback and setting clear expectations.
- Gain confidence in handling difficult conversations.
Course content
- Structuring the Conversation
- Preparing for the interview: objectives and key topics.
- Setting a positive and open tone.
- Using structured frameworks (e.g., STAR or GROW model).
- Providing Constructive Feedback
- Techniques for delivering balanced, actionable feedback.
- Recognising and reinforcing strengths.
- Addressing underperformance with sensitivity and clarity.
- Handling Difficult Conversations
- Managing defensive reactions and resistance.
- Dealing with emotional responses.
- Turning challenges into development opportunities.
- Setting Goals and Development Plans
- Establishing SMART objectives.
- Aligning individual goals with business needs.
- Creating follow-up plans to track progress.
Course format – what’s going to happen
The training includes a trainer led briefing and discussion in plenary of the principles and practices of giving feedback. Participants will practise planning and giving feedback in small groups and practice constructive conversations. The trainer will take notes on the small group work and provide advice and recommendations.
Format – In-person and online
In-person: We bring people together in groups at your office or training centre in line with social distancing rules.
Webinars and online coaching: We run webinars for groups and online follow up coaching for individuals.
Online learning: We provide learners with online reading materials, tasks and cheat sheets.
Follow up training
We can tailor a programme to include Presentation Skills or Managing People.
For more details and a quote please contact us
Tel: +32 (0)473 39 18 90 or at info@formativecoms.com