The Takeaways 

Remember these 5 points when planning to give feedback to staff

  • Feedback is based on observations
  • Be direct when you deliver the message
  • Avoid ‘need to’ type phrases
  • Avoid mixed messages
  • State observations not interpretations

Use structured conversations to give feedback

  • You should aim to give feedback about behaviours that can be developed.
  • Base your evaluation around behavioural competencies not just on one particular project or activity.
  • You can plan a structured conversation based around questions –especially in cases where you have to give sensitive or negative feedback.
  • You aim to get an agreed evaluation with the member of staff (not always possible!).